FAQs

Where do you ship from?

We ship from our distribution center in Los Angeles, CA. We ship our items worldwide.

Where are you based?

We originated in Los Angeles and our headquarters is based in downtown Los Angeles, CA.

 

How can we get in touch with Mote customer support?

You can contact us at motecalif@gmail.com.

Our only social media account is motecali on Instagram.

 

What if my order is lost or damaged? 

We are not responsible for lost, damaged, or stolen items once they leave our warehouse and are in the hands of the parcel service. All claims must be filed with the respective parcel service that is delivering your package.